Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
5 months ago

Is the Chat option gone?

When I go to the Support area, I now only have options to Open a ticket or leave feedback.  Where did the chat option go?
sidd_pin's avatar
sidd_pin
Icon for LM Champion rankLM Champion
5 months ago

The chat option is only available for Enhanced and Premier customers. You can check your support package with your CSM to confirm your current support level.

https://www.logicmonitor.com/support/about-logicmonitor/customer-support/logicmonitor-technical-support-packages