Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Professor rankProfessor
7 months ago

How is Escalation Chain throttling supposed to work?

Hi, We had a power outage at a data center yesterday which obviously caused a whole bunch of alerts.  We have our settings set with 20 alerts over 10 minutes causes the Chains to throttle.  The thro...
lmproduct
SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
7 months ago

Hey there!  Initial review from one of our SMEs is the fact it is generating tickets sounds like something is misconfigured in ServiceNow or what ever your ticketing system is, but I'm going to find someone who can provide more clarity