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DanB's avatar
DanB
Icon for Advisor rankAdvisor
2 days ago

How do we create a non-2FA account for TV Use?

Hello,

I opened a support case and still waiting but hopefully someone knows a way around this. We need to create an account in LM that a client can use to log in with that will just be for displaying their overall Health/Status Dashboard on a big TV screen. 

Obviously this user is a ReadOnly user and only will be accessing the dashboards section, but LM now mandated that all account must have 2FA enabled. Is there any way around this as the TV doesn't have a cellphone and the other users will be logging in with their own account elsewhere. 

What are our options now?

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  • Lewis_Beard's avatar
    Lewis_Beard
    Icon for Expert rankExpert
    9 hours ago

    I also wish I knew the answer. But there are other options for 2FA. You dont have to use a cell phone or an authy app.

    One of the options in the UI, when logging in on our test domain (where we do not have SSO/SAML enabled) is getting a code emailed to you. Could you set the email address on the shared account to a shared e-mail address for the team?

    Assuming the clients that are on duty are actually interacting with the normal login UI, then maybe the email-a-code option could be a workaround?