I don't think this kind of functionality is built in today, so it's good to pursue something.
So, multiple alerts in LM will be associated with a single ticket in AutoTask. How is that relationship stored? Does the AutoTask ticket contain the LM alarm IDs? Each alarm should have an ##EXTERNALTICKETID## pointing to the AT ticket, but they'd each point to a different one. Do you open a parent ticket in AT and associate the ones LM opens with that parent ticket? And the status of the parent ticket would be dependent on the child tickets? I guess I'm missing how they are associated together because your ASCII pic has what appears to be 6 identical AT ticket numbers.
