Neophyte
ProfessorI've only worked at MSPs that are 24/7 and have ticketing systems, so I haven't run into this situation myself. Until/If LM provides the functionality I would suggest looking it either using a 3rd party service (Opsgenie? Pagerduty?) that can provide that you are looking for or use the LM API to modify the rules in a script to make switching quick/automated.
For the LM API, looks like there is a /settings/alerts/rules/ endpoint that can modify or create rules. You can use that to modify the 92 rules for you without having to manually change each one. If I had that many rules, I likely would manage it completely in a script, Infrastructure-as-code style, so you don't need to keep both places up-to-date.
NeophyteHi Mike,
Thanks for your reply :) this is something we've already been exploring actually! We're hoping to be able to achieve this within the next couple of weeks before this bank holiday, if not then in time for the May bank holidays.
However whether we get a fix in place or not, it would be still very useful functionality to have within the application itself. Even if there was a method of swapping escalation chains within alert rules in bulk somehow (just brainstorming) this would save us a lot of time!
Thanks,
Dan
