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Sharath's avatar
Sharath
Icon for Neophyte rankNeophyte
8 months ago

Email Ingestion

Dear Community, We've been endeavouring to monitor unread emails using the Email Ingest Eventsource. However, I encountered a Java error ("Unable to resolve the class") during implementation. Upon i...
Sharath's avatar
Sharath
Icon for Neophyte rankNeophyte
8 months ago

Yes, I reached out to support again. Here's the response I received:

I was never able to get this script working. This is why my suggestions are the following;

  1. Can we add this device as a resource within Logicmonitor
  2. Can we get this data from this device in a different way;  i.e. snmp syslogs or traps, etc?
  3. Does this device write a log file that we could potentially monitor for this data?
  4. Another option would be to get in touch with your CSM, who can put you in touch with our professional services team to build out a datasource/eventsource for you.

 
Another potential option may be to add a collector where that resource is and have it just poll this device like for real monitoring versus just getting email.

But we can't monitor by doing SNMP Trap, Because Devices are hosted in Cloud. It is not capable of sending the SNMP traps

  • Anonymous's avatar
    Anonymous
    8 months ago

    Your very first screenshot showed that you did have the device in LM. Otherwise you wouldn't have that test result. Did you include that screenshot in your conversation with support?

    I do think getting the data a different way (snmp polling) is the better way to do this. Yes, you'd have to add a collector somewhere that has IP/network access to the device, but that's not usually too tough even in cloud environments.

    I would not go for #4 as you already have the eventsource built and working, but LM isn't generating alerts for it.