Forum Discussion

Stephen_C's avatar
Stephen_C
Icon for Neophyte rankNeophyte
9 months ago

Datasource that outputs text and an error code?

I have a requirement to create datasources that outputs text and an error code. We have scripts that run on Linux which outputs text (the actual text varies depending what the problem is and may con...
Stephen_C's avatar
Stephen_C
Icon for Neophyte rankNeophyte

That sounds like a great idea - but it's not really practical in my example...support would need to log in to the tool and still do an action after getting the incident, instead of just working off the incident. Thanks anyway!

Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
9 months ago

Quite true. I generally suggest they look at LM for any alerts anyway since it can provide a lot of context and broader picture, especially when there multiple alerts across multiple tickets.