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rszewczyk's avatar
rszewczyk
Icon for Neophyte rankNeophyte
7 months ago

Customizing Alert Message for Integrations - Question.

Hi.  Did anyone figured out a way to build you own alert message for a datapoint?  I know you can use 'Customized' option in DataPoint's Alert Messsage or modify a message template but those do not...
rszewczyk's avatar
rszewczyk
Icon for Neophyte rankNeophyte

Thank you. I think it is not possible atm to have those customized. 

Even if I go to use all the tokens to build my own message (which I do btw for my integrations), I still get additional metadata lines in every ticket description like:

Alert Rule: This alert matches the rule Error Alerts
Recipients: Alert now is going to stage 1 recipients:  servicenow_********(_ServiceNow Integration - Production)

which are confusing for clients.

Anonymous's avatar
Anonymous
7 months ago

Yep, and I too which those could be customized. Also the subject line contains the alert ID, which cannot be removed.