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rszewczyk's avatar
rszewczyk
Icon for Neophyte rankNeophyte
7 months ago

Customizing Alert Message for Integrations - Question.

Hi.  Did anyone figured out a way to build you own alert message for a datapoint?  I know you can use 'Customized' option in DataPoint's Alert Messsage or modify a message template but those do not...
rszewczyk's avatar
rszewczyk
Icon for Neophyte rankNeophyte

Thank you. Yes. I am aware of those tokens. 

What I want to achieve here is to set specific Descriptions for tickets generated by LM depending on what Datapoint and Data source they are coming from. 

Basically I want to do in ticket what I can already do i Alert Emails. To define my own ##MESSAGE## value. 

 

  • rszewczyk's avatar
    rszewczyk
    Icon for Neophyte rankNeophyte
    7 months ago

    Yes. But this only works for Email notifications. Not for Integration's ##MESSAGE## token. 

    • Anonymous's avatar
      Anonymous
      7 months ago

      Changing it on the datapoint level should change what is in the ##MESSAGE## token.

      • rszewczyk's avatar
        rszewczyk
        Icon for Neophyte rankNeophyte
        7 months ago

        Let me retry.

        I filed a ticket about that to support before and got response that it will not work and I should submit feature request. 

        Retesting...