NeophyteThe best we can do is use the tokens available. Outside that, the templating engine is severely lacking in capability.
NeophyteThank you. I think it is not possible atm to have those customized.
Even if I go to use all the tokens to build my own message (which I do btw for my integrations), I still get additional metadata lines in every ticket description like:
Alert Rule: This alert matches the rule Error Alerts
Recipients: Alert now is going to stage 1 recipients: servicenow_********(_ServiceNow Integration - Production)which are confusing for clients.
Yep, and I too which those could be customized. Also the subject line contains the alert ID, which cannot be removed.