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Lewis_Beard's avatar
Lewis_Beard
Icon for Professor rankProfessor
25 days ago

Customize alert message without changing LogicModule?

I know it used to be the case that, if a group wanted very specific and different alert messaging on Ping or whatever, I'd have to clone it and customize it just for them. Otherwise I'd have to edit the datasource itself. But now I have a user who wants customized alert messages on every single item they have, and I dont want to clone 100+ LogicModules of various types to support it.

Is there any way to do that in UIv4 (I looked) or in the product that I've overlooked?

Thanks!

 

2 Replies

  • Mike_Moniz's avatar
    Mike_Moniz
    Icon for Professor rankProfessor
    25 days ago

    I'm not aware of way within LM itself, would be interested if anyone else does though.

    Since we use ticketing system integration, we can tie specific devices and their alerts to KB articles with procedures and tips. But that is all working outside of LM.