Neophyte
ProfessorI will also note that the new support tiers may incur cost if you force it to do the human thing: Technical Support Overview | LogicMonitor .
NeophyteWhen they first switched to the new support site there was the ability to just create a ticket, type in all of the information and submit. Sure not as easy as the built in chat support right in the LM portal, but it was something. Now you have to try to convince an AI chatbot that you actually have a problem and need a ticket... Like I took the time to log into a whole different website, pretty sure its something not covered by a KB.
