Collector Failover alerts don't seem to use the normal Tokens?!
Hi,
We have integrations configured with Zendesk. Our Active integration looks like this:
This generally gets us a subject line in our tickets that looks something like this:
However, we had a collector reboot last night, and the resources failed over to a different one. The ticket we got from that looked like this:
Notice the only thing in the subject line is a dash and the word since. None of the normal tokens populated like they're supposed to.
Does anyone know if when a collector fails over it doesn't use the standard tokens that all other alerts use? Are there different tokens that get used instead? Can I manually specify different settings just for failover notices instead of normal alert?
The MESSAGE token worked, but none of the individual tokens did. Obviously getting a ticket with nothing in the subject line isn't help so we need to figure out how to make it work properly.
Thanks.