Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Professor rankProfessor
11 days ago

Changed the IP of my collector server and now it shows as offline...

Hi, We had to change the subnet of our Collector and it now shows as offline in the LM portal even though the server is up and running and the LM Services are both running and everything seems fine...
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
11 days ago

Every 24 hours the collector will restart and get a new encryption key to communicate with the portal. If you restore a backup from before this key change, the collector will not be able to talk with the portal anymore. The hashed credentials is stored in agent.conf so you may need to copy the current key from portal settings > collector > collector settings for that collector > agent.conf tab and copy it into the agent.conf file on the server (or I guess you can copy the whole agent.conf file over). But if you're working with support they should be able to help you with that.

 

  • Kelemvor's avatar
    Kelemvor
    Icon for Professor rankProfessor
    10 days ago

    This is exactly what happened.  I had to get it from the portal and put it in the agent.conf and then things started working.  I thought it had something to do with that, but didn't know how to fix it.

    Thanks.