Forum Discussion

Kelemvor's avatar
Kelemvor
Icon for Professor rankProfessor
11 days ago

Changed the IP of my collector server and now it shows as offline...

Hi, We had to change the subnet of our Collector and it now shows as offline in the LM portal even though the server is up and running and the LM Services are both running and everything seems fine...
Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
11 days ago

Where within the LM Portal are you seeing this? The Resources tab? The Collector section of Settings? As this is in AWS are you using LM Cloud (where it auto-adds AWS resources) or as a "traditional" device? If you look at the logs on the collector server, does it report errors communicating with the portal?

  • Kelemvor's avatar
    Kelemvor
    Icon for Professor rankProfessor
    11 days ago

    The collector shows Down on the Collectors page in Settings.  This is in AWS but it's just a regular Windows server acting as a plain-old Collector.  I finally got with support and they had me upload some logs and opened a ticket.  The logs are huge so I didn't know what to look for myself.
    I can browse the internet and go to logicmonitor.com just fine.

    • Mike_Rodrigues's avatar
      Mike_Rodrigues
      Icon for Product Manager rankProduct Manager
      10 days ago

      Kelemvor​ The IP of the collector doesn't really matter; as long as it can hit our servers it should be fine.

      One caveat, if you're cloning collector VMs you just need to make sure you don't have 2 running under the same collector ID.

      I'm not sure where you are with support, but you might just try a reinstall.