Change Instance Name

I just realized I got that backwards, your message is too long, not too short. You might just have to edit the datasource(s) to keep instance names shorter. I’m not aware of a way to trim the alert token length. Perhaps that is worth filing a feature request for.

Or you can setup some sort of middle man glue service between LM and Connectwise to modify the data before Connectwise gets it. But that might be more trouble if it’s just a few device types causing the issue.