Forum Discussion

James_Rolt's avatar
James_Rolt
2 years ago
Solved

Change Instance Name

Hi, I have noticed a few alerts are not generating ticket within our Connectwise Manage via the integration, looking in the log i can see a 400 error with the below payload:   { "code": "InvalidOb...
instances
  • Mike_Moniz's avatar
    Mike_Moniz
    2 years ago

    I just realized I got that backwards, your message is too long, not too short. You might just have to edit the datasource(s) to keep instance names shorter. I’m not aware of a way to trim the alert token length. Perhaps that is worth filing a feature request for.

    Or you can setup some sort of middle man glue service between LM and Connectwise to modify the data before Connectwise gets it. But that might be more trouble if it’s just a few device types causing the issue.

Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
2 years ago

I just realized I got that backwards, your message is too long, not too short. You might just have to edit the datasource(s) to keep instance names shorter. I’m not aware of a way to trim the alert token length. Perhaps that is worth filing a feature request for.

Or you can setup some sort of middle man glue service between LM and Connectwise to modify the data before Connectwise gets it. But that might be more trouble if it’s just a few device types causing the issue.