Forum Discussion

James_Rolt's avatar
James_Rolt
6 months ago
Solved

Change Instance Name

Hi, I have noticed a few alerts are not generating ticket within our Connectwise Manage via the integration, looking in the log i can see a 400 error with the below payload:   { "code": "InvalidOb...
instances
  • Mike_Moniz's avatar
    Mike_Moniz
    6 months ago

    I just realized I got that backwards, your message is too long, not too short. You might just have to edit the datasource(s) to keep instance names shorter. I’m not aware of a way to trim the alert token length. Perhaps that is worth filing a feature request for.

    Or you can setup some sort of middle man glue service between LM and Connectwise to modify the data before Connectwise gets it. But that might be more trouble if it’s just a few device types causing the issue.

Mike_Moniz's avatar
Mike_Moniz
Icon for Professor rankProfessor
6 months ago

You would need to modify the DataSource(s) autodiscovery to output a different instance name.

Another possible suggestion, assuming ConnectWise integration in LM lets you modify the raw data, is that you can perhaps pad the message field with extra spaces or other characters so the length is always 100. For example something like:

“message”:"##MESSAGE##                   "