RickRod
Neophyte
NeophyteBypass or update logic to clear alert (LogicMonitor to ServiceNow Integration)
Hello. I recently executed a use case where the following steps occurred: Alert triggers in LogicMonitor and creates an incident in ServiceNow The assigned team who works the incident, assigns it...
I don't consider an issue to be resolved unless the alert has also cleared
Truer words never posted.
Instead I would suggest that clearing in LM just adds a note to the ticket that it has cleared but the engineer would review it to confirm it's really resolved.
Agreed 100%.
