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RickRod's avatar
RickRod
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12 months ago
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Bypass or update logic to clear alert (LogicMonitor to ServiceNow Integration)

Hello. I recently executed a use case where the following steps occurred: Alert triggers in LogicMonitor and creates an incident in ServiceNow The assigned team who works the incident, assigns it...
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RickRod's avatar
RickRod
Icon for Neophyte rankNeophyte
12 months ago
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I just recently learned about PagerDuty.  One of our LogicMonitor SMEs was explaining to me the other day some of the challenges PagerDuty has to offer 😁.

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Anonymous
12 months ago
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It's actually the only problem I've had with PD. LM has 4 actions it can take on alerts and PD has 3 alert states. No matter which way I do it, my alerts will never match the state in LM. If LM had branching logic in the integration actions (as in, i could use if statements to determine which portions of the JSON got sent with certain values), it would solve the problem completely.