Forum Discussion

David_Bond's avatar
David_Bond
Icon for Professor rankProfessor
9 days ago

Bug Report: New UI: Settings: Ability to create users

Even though our customer has access to manage Users, they can't (and want to) create new users.

Seems to be a bug - please fix.

  • David_Bond's avatar
    David_Bond
    12 hours ago

    This turned out to be something that was simply unclear in the UI when User creation is delegated to a role that constrains which User Groups the role can manage.

    In that case, the UI has a bug whereby the whole dialog just fails and closes, rather that indicating the constraint.

    The workaround is to ensure that Users are trained to always fill in the User Group field.

    So... bug is still there, but there is a workaround.

  • Ajay's avatar
    Ajay
    Icon for LM Champion rankLM Champion
    9 days ago

    Fastest way to report and have the visibility and resolution would be to raise a support case via your support portal

  • David_Bond's avatar
    David_Bond
    Icon for Professor rankProfessor
    9 days ago

    As discussed in other posts, sorry but no.  Bug reports should be in the open, so the community can comment and upvote issues also affecting them.

    I was embarrassed three times today on a customer call due to UIv4 issues.  Another one about Text widget rendering will be posted shortly.

    Instead of trying to sell my customers Edwin AI / Dexda when they don't even have ServiceNow, perhaps throw some of that Marketing money at more UIv4 dev and Q/A resources?

  • David_Bond's avatar
    David_Bond
    Icon for Professor rankProfessor
    12 hours ago

    This turned out to be something that was simply unclear in the UI when User creation is delegated to a role that constrains which User Groups the role can manage.

    In that case, the UI has a bug whereby the whole dialog just fails and closes, rather that indicating the constraint.

    The workaround is to ensure that Users are trained to always fill in the User Group field.

    So... bug is still there, but there is a workaround.