Forum Discussion
Hello Kelemvor and marti I want to confirm that these were indeed legitimate emails coming from LogicMonitor and related to the migration to our new support system. There was an error that caused a subset of customers to get email update notifications for closed cases that were migrated over. We are looking into the root cause of what happened here and can provide an RCA via our support channels once we have completed our Investigation. I apologize for the inconvenience or concern this may have caused, our intent was to provide a great experience moving into the new platform, and this is not the first impression we wanted to set with that. We are working around the clock to make sure further iterations and refinements are not disruptive to our customers.
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