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Kelemvor's avatar
Kelemvor
Icon for Expert rankExpert
31 days ago

Any way to add the graphs into a ticket using the Integration to a ticketing system?

Hi,

When I get an alert email, it has a graph at the bottom showing me the last hour of data for that datapoint.  This is super helpful to get some context around the alert.  Is there any way to do that same thing with our Zendesk Integration and add the same graph into the tickets that get created?  It would save a lot of time since going to view the graphs is usually one of the first steps we currently do manually with all our tickets anyway.

I didn't see a ##GRAPH## token or anything like that so don't know if it's even possible.

Thanks.

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    • Kelemvor's avatar
      Kelemvor
      Icon for Expert rankExpert
      28 days ago

      You mean the Black Hole?  ;)

      If only there was a website where people could leave feedback for a product, and other people could see the feedback, and even vote and leave their own feedback.  Hmm...

  • emcgowan's avatar
    emcgowan
    Icon for Employee rankEmployee
    28 days ago

    Hi Kelemvor  - Thanks for this feedback. Confirming that this is not possible today, but that it would add significant value. 

    I still would recommend submitting this request as Product Feedback in your LM Portal, as it allows us to better track feature requests and prioritize improvements appropriately. Though I do hear you about the lack of visibility into that process 😀