Forum Discussion

Mike_B's avatar
Mike_B
Icon for Neophyte rankNeophyte
4 months ago

Alerting across multiple sites with different business hours

Hi team, Got a dilemma I'm hoping someone can help with. We have a customer with 200+ sites across multiple time zones. Although some of these sites in the same TZ have the same opening hours, t...
Manish_Arora's avatar
Manish_Arora
Icon for Neophyte rankNeophyte
4 months ago

Hi Mike, I had same issue and I signed up for Pagerduty (Free account) and connected LM with pagerduty account and created the escalation policies in the pagerduty to forward the alerts to different teams (in different timezones) and also configured a backup where in if no one is availble or acknowedging that alert in pagerduty app then route it to someone else.