NeophyteCase 00303768
Customer would like to have TLS email encryption allowed on incoming emails to Logic Monitor for acknowledging alarms through email. TLS ensures that the connection between sending and receiving mail servers is encrypted, protecting email content from being intercepted and is a security requirement for our compliance with audits and customers.
Thanks,
Janus Henderson Investors
Neophyte9/16/2025 2:28:09 PM - Server at jhi.logicmonitor.com (54.243.94.179) returned '450 4.4.317 Cannot establish session with remote server [Message=451 5.7.3 STARTTLS is required to send mail]
ProfessorI haven't tried the reply-to-email ACK method in a long time (we use ticketing/APIs to ack). Does LM email reply not support TLS at all?
NeophyteYes it just fails with a error, we confirmed with support it is not supported for incoming emails. Once we put in the exception it went through and worked but it is not ideal for us, exceptions create audits and justifications.
