remove ACK instructions and support for events

25 minutes ago, Mosh said:

A basic ability to define an alert deduplication key would help I think.  That's how I used to do this with Netcool OMNIbus back in the day, and it's how I still do it in ServiceNow.

Exactly, but this is one of those basic things that gets no attention.  Same as things like scheduled SDT, which is woefully inadequate (needed to use the API to set an every-2-weeks schedule since that is impossible).  It doesn't add to the bottom line, so I get it, but eventually lack of attention to the core will backfire.