How to submit a Feature Request.
At LogicMonitor, we are dedicated to providing our customers with the best monitoring solutions and services. To ensure that we are meeting your needs, please share your feedback on our products by v...
Forum Discussion
Michael_Dieter
Neophyte
NeophyteIn general, I’d probably say that “Feedback” and “Feature Request” communication channels should get separated. An acceptable option would be providing a choice at Feedback creation:
“What is this feedback about?
- UI look & feel
- UI text, grammar, spelling error
- Product Feature Request”
In both cases, as a customer I very much want to be able to track the progress of any feedback or feature request that I might make and as noted above the current mechanism does not provide this; in fact b/c I don’t even get an ack or receipt I am pretty sure that I’ve submitted the same feedback multiple times.
So here’s hoping that the Feature Request pipeline (and the Feedback one too) is getting a makeover as part of this Community re-launch.
