@mnagel, I assume it will not happen but I am talking specifically about voice calls. I still *do* want the clear emails/sms for keeping track on alerts and when they were activated/cleared
The only thing I do not need is LM calling me the issue is resolved. If I am solving the issue, I know it's resolved when I stop working on it and I don't need 20 calls telling me the issue is solved (what I don't answer goes into my voice mail so now my voice mail is also full). If I cannot solve the issue and I have contacted a 3rd party support, I still ACK it as I am the only one who can solve it. Then if they solve it in the middle of the night I do not need LM calling me at 5 a.m. to tell me the issue is resolved.
The latter is an actual case were some DNS server we have records on stopped answering some of the queries sent to it (probably one of few servers was stuck but the load balancer still forwarded requests to it). LM called me at 3 a.m. to tell me that our site is not working from the US. I contacted the DNS support via email, put the alerts on SDT until the morning and went to sleep. At 5 a.m. LM called me to tell me it was over which woke me up again.
I think a more granular alert management is needed so for example I can say that alert cleared voice calls are not sent at night
