Forum Discussion

billbianco's avatar
billbianco
Icon for Neophyte rankNeophyte
2 months ago

Feature Request Transparency

I've recently been paying closer attention to feature requests and the responses they receive. Often, I see replies along the lines of, "We’ll pass that on to the developers." However, many of these...
SuzanneShaw's avatar
SuzanneShaw
Icon for Community Manager rankCommunity Manager
2 months ago

Hey billbianco​ I'd be interested if you have seen this done well anywhere else?  I met with some CSMs yesterday, and there are ways we can provide ongoing updates, but I would prioritize feature requests that impact business outcomes.

Would love to schedule time with you and saracasares​ to explore some options.  Also, would you be interested in applying to be an MVP?  Our MVPs will be meeting monthly with access to product leaders and our senior leadership team, and could provide some additional opportunities to have more ongoing insights.  Happy to connect further :) LogicMonitor MVP Application

  • Dave_Lee's avatar
    Dave_Lee
    Icon for Advisor rankAdvisor
    2 months ago

    If I could throw my 2c in...

    Atlassian seem to do this fairly well to managing user feedback for their products.  They allow users to create Bugs and Suggestions, vote on existing ones created by other users, add comments, subscribe to updates, etc.  It looks like these are all logged into Jira, which I think Logic Monitor is already using.

    https://jira.atlassian.com/projects/

    Making something like this available to customers and partners would be great.  I'm sure it would make things easier for LM as well.   It must be a lot of work for LMers to correlate the different feedback users are giving, for CSMs to track what's been implemented, etc.