Forum Discussion

billbianco's avatar
billbianco
Icon for Neophyte rankNeophyte
2 months ago

Feature Request Transparency

I've recently been paying closer attention to feature requests and the responses they receive. Often, I see replies along the lines of, "We’ll pass that on to the developers." However, many of these...
Dave_Lee's avatar
Dave_Lee
Icon for Advisor rankAdvisor
2 months ago

Visibility over feedback/product requests has been something weve often mentioned to our CSM over the last few years.

We used Atlassians JIRA and Confluence products. I believe Logicmonitor do too. Atlassian make they product feedback public, so you can add votes to existing feedback items raised by other users, add comments to existing feedback and subscribe to updates for specific items of feedback.  It's easy to find other feedback, see comments from others, and get notified if the feedback is implemented into the product.

Something similar from logocmonitor would be great. We're often told by support and CSMs to raise feedback via the portal, but never get any feedback on it.