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StephenRNovak's avatar
StephenRNovak
Icon for Neophyte rankNeophyte
2 months ago

Feature Request: Alerts Clear Customization

It would be a great feature to allow customization when alerts clear in the Manage Alert Rules. Currently its off or on.

Currently our escalation chain includes a phone call for Critical alerts as well as an integration with our ticketing system on Stage 1. When that alert clears, we still want the clear alert to go to our integration, but we don't want to trigger a phone call.

lmfeature

2 Replies

  • Brentster's avatar
    Brentster
    Icon for Neophyte rankNeophyte
    31 days ago

    We have a ticket open for the same issue, the cleared phone calls a waking our afterhours staff up, they are not too happy lol.

  • skydonnell's avatar
    skydonnell
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Stephen,

    Thanks for this feature request and your insights. I've shared it with our Product team.

    Sky