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FrankG's avatar
3 years ago

Feature Enhancement - Collector Alerts - Device Name Token for LM-SNOW CMDB Integration

Problem - When utilizing the LM<->ServiceNow CMDB integration, the Collector Alerts cannot automatically tie to the CMDB related Collector CI as we cannot pass the Collector "Device Name" in the Collector Alert as it's not an available token. 

Workaround - Support has suggested we define a Collector property with the exact "Device Name" as defined within the Collector views and that we create a scripted mechanism to apply it to many hundreds of Collectors.

That workaround would work, but I don't believe that it should be something that requires a workaround considering this data is most certainly readily available.

Request - Please provide a Collector Alert specific token for the "Device Name".  


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