Forum Discussion

8 years ago

##EXTERNALTICKETID## in Alert API

Please add Custom Variable ##EXTERNALTICKETID## the rpc/getALerts api data. thanks

Community Manager

5 years ago

So you have to specify the externalTicketId custom column in the API request, like this:

GET /alert/alerts?customColumns=%2523%2523externalticketid%2523%2523