Forum Discussion

Ryan_A_'s avatar
Ryan_A_
4 years ago

##EXTERNALTICKETID## available to pass to escalations

Would it be possible to allow LogicMonitor to pass the ##EXTERNALTICKETID## from a ConnectWise integration to an email or some other escalation? In my use case, for a critical alert, LogicMonitor w...
Anonymous's avatar
Anonymous
3 years ago

We've had a feature request open for this since Aug 1 of this year when we discovered it. For ConnectWise too. Tell your CSM it's FEED-13574 if you want to pile on. If we get enough people asking for it, they might fix this "feature".