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Vitor_Santos's avatar
Vitor_Santos
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4 years ago

External tool - CLEAR events not being sent when disabling instance/deleting resources

Hello,  We've been noticing sometimes when deleting a resource (that has open alarms - previously sent to our SNOW ITOM via integration), CLEAR event(s) - for the respective alarms aren't sen...
Vitor_Santos's avatar
Vitor_Santos
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3 years ago
On 1/28/2022 at 1:04 PM, FrankG said:

We're building a work around in our incident management system for this exact problem.  If a system is deleted (permanently) it should first mark all events as cleared and this should happen automagically from the LM side methinks.

Upvote from me.


Yeah, that's exactly what should happen & the reason why I've started this topic...