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Vitor_Santos's avatar
Vitor_Santos
Icon for Advisor rankAdvisor
4 years ago

External tool - CLEAR events not being sent when disabling instance/deleting resources

Hello,  We've been noticing sometimes when deleting a resource (that has open alarms - previously sent to our SNOW ITOM via integration), CLEAR event(s) - for the respective alarms aren't sen...
FrankG's avatar
FrankG
3 years ago

We're building a work around in our incident management system for this exact problem.  If a system is deleted (permanently) it should first mark all events as cleared and this should happen automagically from the LM side methinks.

Upvote from me.