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Vitor_Santos's avatar
Vitor_Santos
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4 years ago

External tool - CLEAR events not being sent when disabling instance/deleting resources

Hello,  We've been noticing sometimes when deleting a resource (that has open alarms - previously sent to our SNOW ITOM via integration), CLEAR event(s) - for the respective alarms aren't sen...
Vitor_Santos's avatar
Vitor_Santos
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4 years ago

Yeah as an MSP, this represents a struggle as well.

Since we've a team to handle LM removals/filters. The instruction is to stop alarming prior to removal... This clears anything present for the resource in question.

But yeah, it would be nice to have it built-in.