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Vitor_Santos's avatar
Vitor_Santos
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4 years ago

External tool - CLEAR events not being sent when disabling instance/deleting resources

Hello,  We've been noticing sometimes when deleting a resource (that has open alarms - previously sent to our SNOW ITOM via integration), CLEAR event(s) - for the respective alarms aren't sen...
azia1's avatar
azia1
4 years ago

OH ya this problem does exist.

Would be great if there was an option that allowed auto-resolve in SNOW on instance/resource deletion (maybe on the group level using a property?)
 

Currently we handle the orphaned tickets by running a daily script that resolves the ticket, when there are tickets that are open in SNOW on instances/resources that dont exist in LM.

As we are a large MSP, this happens in the hundreds daily

 

However if this solution is added it would be one less script running that does bulk admin cleanup. As much as that script helps, it leaves a path for messups,.