Forum Discussion

dhilipkumar's avatar
dhilipkumar
Icon for Neophyte rankNeophyte
2 months ago

Exclusion of Alerts triggered during the SDT in Alerts report

It would be really helpful if this functionality were available in the out-of-the-box (OOB) template. Currently, the OOB template includes active SDT alerts but doesn’t account for completed ones. When running the report, it pulls all alerts triggered in the console, the SDT filter if set to "Yes," it only shows alerts currently in SDT and it exceeds the timeframe we kept for the generating a report, and none are active, it returns zero results.

Is there an option to generate a custom report that excludes alerts triggered during the SDT time frame using any API.

lmfeature
  • Mike_Moniz's avatar
    Mike_Moniz
    Icon for Professor rankProfessor
    2 months ago

    Completely agree with this one, but something several of us has requested for years and years. I think the issue is that SDT state is not stored within the alert itself.

    Please also submit this via Feedback process in your LM portal. Help > Global Support tab > Contact Support > Feedback.

  • Sambhaji_Kadam's avatar
    Sambhaji_Kadam
    Icon for LM Conqueror rankLM Conqueror
    2 months ago

    Yes, we have seen these requests from customers, so raising feedback would be helpful. Please refer to the screenshot below and submit the feedback accordingly.