Forum Discussion
mnagel
Professor
8 years agoYou are spot on -- the alert rules do not have sufficient capability to do this and I 100% agree they should. I also have found even with those settings in the existing rules, the options are ignored in some cases. For example, with custom email integrations, the ack/sdt email is not sent despite what the rule says. It should be possible to select one or more conditions, not just one or all. I could go on an on :). In this specific case, the approach that might work best would be to provide an additional level of filtering on the contact and notification method. Same would be true for time of day restrictions and perhaps other attributes.
Related Content
- 18 days ago
- 2 months ago
- 6 months ago