Expert
ProfessorI still suggest filing a Feature Request in the LM portal. I do know they do see them, they even get an internal tracking ID, and LM has reached out to me about them in the past. Doesn't mean they will take action on it but the more people that file them, perhaps the more likely they will at some point.
I haven't checked this in years. But find a device that generated an legit alert while it was not in SDT. Put that device in SDT right now and run the report. It will show that the past alert is IN SDT when it was not in SDT at the time of the alert. This is because LM does not track SDT to the alert, just report on the current SDT state at the time of your report. So there is no field to leave alone.
It is a good idea to go ahead and submit the request. They have been rolling out "Product Board" which is an enterprise level software solution to handle feature requests. One of the reasons we moved to a new community platform is because it should make integrating with PB easier (though it's obviously not ready yet).
I did recently see ConnectWise's feature request system and it's fantastic. Customers can view the list of issues simply by logging into the support portal. They can upvote issues and see the current vote count. Issues you've upvoted always show up a the top, but you can see that there are other issues that have many more customers asking for, justifying not fulfilling a feature right away. There are email notifications when a FR has a status change. LM will get there someday.
