ProfessorProfessor
6 hours ago, Mosh said:Do you mean the hyperlink in the mail that takes the user to the alert acknowledge page?
Correct. That link does not exist as a token (unlike DEVICEURL). In my transformation handler for my ticket integration, I created an ALERTURL token from DEVICEURL and was finding it did not work. After a few more tests, I concluded that the page displayed by that URL does not actually exist unless the link is created by the builtin email integration. I also found that using a custom email integration precludes the use of ACK/SDT response commands since the from address is hardcoded to disallow that. Sadly, since LM has no dynamic template mechanism, using a custom email integration initially seemed like a decent method to get per-client or per-group custom alerts, but it turned out the only workable method for customizing alerts per-anything is to add hook properties to the main alert templates, then live with blank lines for anyone not needing those hooks populated.
