Forum Discussion

Sean_Greenlee's avatar
Sean_Greenlee
9 years ago

Additional Retrieval Method for Email Monitoring

The email monitoring and email round-trip monitors are useful metrics when monitoring an on-premises or hosted email system. One one thing that makes this functionality a bit harder for us to implement is the fact that it uses the IMAP protocol to retrieve messages from the email system. Most of our customers are using Exchange on-premises or Exchange Online. Because IMAP is not the preferred protocol for connecting to an Exchange mailbox, this can present us with some challenges. Some customers may have IMAP functionality completely disabled, or they may block the IMAP ports in their firewall. If we had the option to use one of the HTTPS protocols (possibly EWS?) for email retrieval, that would make this feature much more appealing to us. Another nice to have for our customers with on-premises mail servers, would be the option to send the test not only from the device's collector, but from LogicMonitor's data centers as well.

email
  • daniel_obryk1's avatar
    daniel_obryk1
    5 years ago

    It has been few years now, do you have any update on this? it would be great feature as almost no one is using imap now...

  • Anonymous's avatar
    Anonymous
    5 years ago

    I suggest you tag Matt to make sure he sees this.

  • DarkHelmet46's avatar
    DarkHelmet46
    5 years ago
    On 3/2/2016 at 12:20 PM, Matthew Dunham said:

    Yep -- we're aware of this limitation, and hope to address it in a future update. We first need to implement some internal improvements to our Collector that would facilitate this work, so stay tuned....

    Any updates here?

  • Matthew_Dunham's avatar
    Matthew_Dunham
    Former Employee
    9 years ago

    Yep -- we're aware of this limitation, and hope to address it in a future update. We first need to implement some internal improvements to our Collector that would facilitate this work, so stay tuned....