Forum Discussion

Antony_Hawkins's avatar
Antony_Hawkins
Icon for Employee rankEmployee
11 years ago

Specify "no data" as a different type of alert for routing

It would be useful in some cases if "No Data" alerts from a datapoint could be routed via a different Alert Rule and to a different Escalation Chain than that specified for threshold-breaching aler...
Eric_Egolf's avatar
Eric_Egolf
11 years ago

100% agree. 99% of the time no data is either

1.) Credential Issue

2.) Services on the Server Issue

3.) Datasource Instance Issue

4.) other configuration issue

Only 1% of the time is it an issue with the server that could impact it functioning properly. This means that the path for resolution is much different than an alert. As an MSP handling that path differently, i.e. a different skill set and priority, would be nice.