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Samuel_Morgan_'s avatar
Samuel_Morgan_
6 years ago

ServiceNow Runbooks

Hello, I'm currently working on a integration from logicmonitor to servicenow. I've managed to configure all information needed except adding runbooks for specific alerts. Is this something t...
Samuel_Morgan_'s avatar
Samuel_Morgan_
6 years ago
3 hours ago, Mosh said:

Hi @Samuel Morgan

You would need to implement a workflow in your ServiceNow that is triggered by incidents created by the LogicMonitor integration (for example, if your LogicMonitor incidents are created by a special user account for the LM integration), and then in the workflow attach a runbook to the incident. 

Thanks! Got it working now.