Rules for 'Alert Cleared' messages
'Alert Cleared' messages follow the same escalation chain as the original alerts, this is awful for an after hours team. We would like 'Alert Cleared' alerts to be sent only via email and not follo...
Forum Discussion
So, firstly, apologies that this has taken so long to get to...What I describe above (allowing filters per rule, for Ack, clear, SDT, etc) is still planned, but due to various dependencies on things changing in the UI, still a ways out. What I would like to do in the short term is to simply make, as dfischer proposed, the Suppress Alert Clear option also suppress the Ack and SDT messages. So if this is selected (and probably renamed something like Suppress alert status updates) an alert will still escalate (through multiple stages); an increase in severity will still be sent; but messages regarding Acks, SDTs and clears will not. To my mind these are logically similar. If you do not want a notification of an alert ending (so you no longer have to deal with it), you probably also do not want to know that someone put it in SDT, or Acked, so you also do not have to deal with it. So this does not address people that use the first stage for ticketing systems, but should cover most other use cases. Feedback?
