Rules for 'Alert Cleared' messages
'Alert Cleared' messages follow the same escalation chain as the original alerts, this is awful for an after hours team. We would like 'Alert Cleared' alerts to be sent only via email and not follo...
Forum Discussion
Within our teams we want the email to go out but not for the first stage. We use the first stage for our ticketing system to generate a ticket. Within the ticketing system we mute the auto-responses to avoid email loops from LogicMonitor and our ticketing system addresses. Here lies the issue: Once the alert is acknowledged or cleared another email is generated to all recipients in all stages which creates another ticket. Having the ability to remove acknowledged & cleared emails for a specific stage would solve our issue while still providing emails to other team members within other stages that the issue is being worked on or fixed.
