Rules for 'Alert Cleared' messages
'Alert Cleared' messages follow the same escalation chain as the original alerts, this is awful for an after hours team. We would like 'Alert Cleared' alerts to be sent only via email and not follo...
Forum Discussion
I completely agree. We want to use voice notifications (plus SMS and email) for critical after-hours alerts, but we want the cleared notifications go to SMS and email only. It is very important to the team that a voice call in the middle of the night be an actual, actionable problem, so we need the capability to send Alert Cleared notifications through a different escalation chain.
