Enhanced ConnectWise/PSA Integration
ConnectWise (and most modern PSA) APIs allow for two way communication. It would be very helpful if ACK or Clearing of Alerts triggered actions in ConnectWise tickets. For example, an ACK could upd...
Forum Discussion
Has there been any update to this request? Having Connectwise be able to handle 2-way communication would be great.
Also, having the person who acknowledged an alert, being automatically assigned to the Connectwise ticket as a resource.
