On 11/6/2017 at 10:11 AM, Steve Francis said:Is there a specific kind of alert that is not clearing?
For example, we do have a known issue where alerts that are triggered on an instance, that is then removed (either manually or via active discovery), while the instance is in alert, do not have the clear notification sent to the integration.
That is being worked on now.
Is this a Windows events, as opposed to datasources, or batchjobs?
Any more details appreciated!
We did verify that there is a setting that requires a verification note that is required to have Autotask tickets completed.
Would anyone here have a best practice on how to get around that requirement?
As we would like to keep the completion note, but want to have our LogicMonitor integration be able to close tickets.
